Salon Policy List

Retainer Policy

Retainer required for lash sets, lifts and services over an hour. Retainers are non-refundable (50% of the service[s])  to hold the appointment. All retainers are deductible to their appointment cost. Canceling or rescheduling the appointment 24 hours prior will result in the loss of the retainer. Canceling day of appointment is 100% of the service cost, which will result in the loss of the deposit, plus the remaining cost of the appointment. A new appointment of any service will not be made until the cancellation fee is paid. 

To make a deposit we accept Venmo, Google Wallet, or in person deposits can be made but please text to schedule payments.  

Sick Policy

If sick please stay home, but please be aware that cancellation policies are still in effect.

If sick please reschedule. Please keep in mind canceling day of may still be charged for last minute cancellation.
If you have traveled within 2 weeks of your appointment please reschedule.

  • No guests are allowed.
  • Please text when you arrive to your appointment.
  • Wait in car until we are ready for you.
  • Covid form will be given at appointment.

Cancellation / Late Policy

We ask that you please reschedule or cancel at least 3 days before the beginning of your appointment or you may be charged a cancellation fee.
Canceling 48 hours prior to appointment is a 50 % charge. Canceling 24 hours of, or no show is a 100% charge of the appointment cost.
Showing up late: 5-10 min, time will be deducted from your appointment. Showing up later will result in less time, and possibly not enough time for the appointment which will result in a no show fee.

Children, Babies, Animals, and Groups

Children / pets are not allowed to be left unattended. The staff at Babe Cave Hawaii will not watch children and at their discretion may refuse service and ask you to reschedule. Cancellation Policies will apply. Please be courteous and plan, or reschedule your appointment appropriately.

Relash / Refills

  • No relash or fills may be done from other salons

  • Refills past 3 weeks may have an additional time charge 

  • Refills past 4 weeks is a new set as most lashes must be removed from growth or have fallen out. 

  • Do not come to your appointment with eye makeup on (eye liner, heavy creamy eye shadow, heavy foundation, mascara), as time washing heavy makeup off is time away from your appointment. 

  • Please pre-schedule your appointment prior to leaving to ensure your future appointment as we book 2 weeks out and have less availability the week of. 

  • No refunds/exchanges

  • Babe Cave Hawaii / & lash artist reserve our right to refuse service.